Refund policy

We are happy to issue exchanges for orders that are defective, e.g. misprints, receiving the wrong item, or damaged item. If an exchange is requested, we will review the request and determine if an exchange will be given. Exchange requests must be made within 14 days of the delivery.

We have a strict quality control policy to ensure every item is as good as can be, however if you think we made a mistake, get in touch. To initiate an exchange for a damaged item received, please send an email with images to hello@the-rume.com.

Please review your order before you finish checkout to avoid any issues. We will also send an email with details about your order immediately after your order is placed, and if there are any discrepancies in your order at that point, please contact us to make a change.